Terms & Conditions

Holding Policy:

-We have no problem holding an animal(s) for up to one week~exceptions are if shipping is delayed from
holiday's or differing schedules~

-It is a 20% non-refundable deposit. So if we receive your deposit and hold the animal(s) for one week
and you change your mind and do not wish to purchase the animal(s) any longer we WILL NOT refund you
your holding deposit. We would be happy to apply it to the purchase of another animal(s) but would not
hold any animal(s) so purchase would have to be done right away.

-Your holding deposit does go to the total cost of your animal(s) at time of purchase!
Health Guarantee:

-We guarantee the health of all the dragons we offer. That they are well established eaters. This also means
that the animal(s) will be free of parasites and diseases etc... If the animal(s) does not meet with these
conditions you must notify us within 2 hours of arrival and acquire proof from a veterinarian or return it to
us within 48 hours. Once the condition of the animal(s) is verified we will either replace the animal(s) with
a comparable animal(s) of the same type and sex or provide a refund in full of the animal(s).

-All orders must be prepaid in full before shipping; therefore shipments paid by personal check or postal
MO will be delayed until the check/MO has proven clear, usually 3 to 5 business days.

-Orders are shipped via UPS Next Day Air or via FedEx Next day.

-We ship Monday - Wednesday

-We DO NOT ship:
Nov. 19th- Dec.1st (Thanksgiving)
Dec. 15th- Jan. 5th (Christmas/New Years)

-Shipping Cost: When contacting us about a dragon you would like to purchase please include your Zip
Code and City name so that we can give you an up-to-date shipping quote/price. Shipping can vary
depending on where you are located. The shipping package included: Heat Pack (if needed), Care Sheet(if
required), Receipt and Insulation.
Shipping Policy:

-We use styrofoam insulated boxes(or styrofoam peanuts) with 40-hour heat packs or cold packs(if needed)
and newspaper packing material. 24 hours live arrival guarantee at first delivery attempt! DOA's(Dead On
Arrival) must be reported with pictures within 2 hours and reported via telephone (561)308-8674. Please
do not wait longer than 2 hours to report; otherwise we cannot honor your claim. We assume no liability for
carrier loss or mishandling.

-Shipping on Thursdays is only done at the customers request when another day will not work but WE DO
NOT GUARANTEE IF THE CARRIER LOSES THE PACKAGES AND ITS NOT DELIVERED UNTIL
MONDAY!(this is the reason we do not ship Thursday and advise to ship another day). NO guarantee on
shipments sent to extreme temperature locations.(below 40 degrees and above 90 degrees). We hold the
right to refuse returns for other reasons besides DOA(ex. buyer's remorse, etc..)
Buyer's Remorse:

-We DO NOT HAVE a buyer's remorse return policy! We do not think that an animal(s) should be shipped
and stressed just to have the buyer get buyer's remorse and stress out the animal(s) further by shipping it
back. Also we do not know how customers keep their animals and once it is in someone's collection we
have no idea what it may come in contact with. We love all or animals and would not want to except
something back that may cause problems(parasites, disease, mites, virus's, etc...) Please make sure you
want what you buy!
Ordering:

-We accept postal money orders, personal checks, and all forms of payment through Paypal. If paying by
postal MO we recommend that you send payment second day priority mail with delivery confirmation, that
way the envelope can be tracked. DO NOT send payment through Paypal or by mail before calling or
e-mail us to confirm that the dragon you are interested in is still available.